1. General Information

Protecting your personal data is important to us. This Privacy Policy explains how EPPE e.U. (“EPPE”, “we”, “our”, or “us”) collects, processes, and stores personal data when you use our website and services.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Austrian data protection laws.

2. Data Controller

EPPE e.U.
Eco Print Pack Europe

Owner & Managing Director:
Ashkan Hor

Business Address:
Bauernmarkt 6/22, 1010 Vienna, Austria

Email:
office@eppe.at

Website:
https://ecoprintpackeurope.com/

3. Data We Collect

When you use our website, create an account, place an order, upload artwork, or contact us, we may collect and process the following information:

• Name

• Company name

• Billing and shipping address

• Email address

• Phone number

• VAT number

• Uploaded artwork and production files

• Order and transaction information

• Payment-related information

• Technical data such as IP address, browser type, operating system, referral source, and device information

• Cookie and session data

4. Purpose of Data Processing

We process personal data for the following purposes:

• Operating and maintaining our website

• Providing ecommerce functionality

• Processing orders and payments

• Managing customer accounts

• Creating invoices and shipping documentation

• Customer support and communication

• Production and fulfillment of print orders

• Fraud prevention and website security

• Improving website performance and user experience

• Compliance with legal and tax obligations

5. WooCommerce

Our website uses WooCommerce to provide ecommerce functionality.

WooCommerce processes customer account data, order information, billing and shipping details, and technical session data necessary for managing purchases and transactions.

6. Payment Providers

Payments on this website may be processed through third-party payment providers and payment processing infrastructures.

Depending on the selected payment method, personal data may be transmitted to payment service providers and related financial processing systems, including services associated with:

• EPS

• Klarna

• Apple Pay

• Google Pay

• WooPayments

• credit and debit card payment networks

These providers process personal data under their own privacy policies, security standards, and legal obligations.

7. Google Analytics

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics helps us understand how visitors use our website, including page visits, user interactions, traffic sources, device information, and general usage behavior.

Google Analytics may process information such as:

• IP address

• Browser and device information

• Pages visited

• Session duration

• Interactions and events

• Approximate geographic location

Google may process this information on servers located outside the European Union.

Analytics-related processing is carried out in accordance with applicable legal requirements and consent settings.

For more information, please refer to:
https://policies.google.com/privacy

8. Google Services and Google Fonts

This website may use services and technical resources provided by Google.

This includes Google Fonts, which are used for consistent visual presentation and typography.

When loading fonts or related Google resources, technical information such as the visitor’s IP address may be transmitted to Google servers.

9. Social Login

Our website may allow users to sign in using third-party authentication providers such as Google.

When using social login, we may receive limited profile information associated with the user account, such as name and email address.

10. Shipping and Delivery Services

For shipping and logistics purposes, customer information such as name, address, and contact details may be shared with shipping and delivery providers.

11. Hosting

This website is hosted by IONOS.

Technical data such as IP addresses, server logs, and access information may be processed for operational stability, performance, and security purposes.

12. Cookies and Consent Management

This website uses cookies and similar technologies to ensure functionality, security, performance, and user experience.

Certain cookies and third-party technologies may require user consent before activation.

Additional information regarding cookies and consent settings is available in our Cookie Policy.

13. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, loss, or alteration.

14. Data Retention

Personal data is retained only for as long as necessary to fulfill contractual, operational, legal, or tax-related obligations.

Invoice and transaction records may be retained in accordance with Austrian commercial and tax regulations.

15. Your Rights Under GDPR

Under the GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

Requests regarding personal data may be sent to:

office@eppe.at

16. Complaints

If you believe your data is being processed unlawfully, you have the right to file a complaint with the Austrian Data Protection Authority (Datenschutzbehörde).

17. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect legal, operational, or technical changes.

18. Email Communication

When contacting us or placing an order, emails and transactional communications may be processed through third-party email delivery systems for reliability, security, and deliverability purposes.

These communications may include order confirmations, invoices, shipping notifications, and customer support messages.

19. Security and Fraud Prevention

We use technical and organizational security measures to protect our website, services, and customer data.

Security-related systems may process technical information such as IP addresses, login attempts, device information, and server activity for fraud prevention, abuse detection, and website security purposes.

20. Shipping and Logistics Providers

For order fulfillment and delivery purposes, shipping-related information may be shared with logistics and shipping providers, including delivery carriers and transport services.

Shared information may include customer name, shipping address, contact details, and shipment-related information.

Last updated: May 2026